Service Program WQD-40 Engine Control Module Reprogramming
A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following service program.
Subaru has determined that the efficiency of your vehicle’s front catalytic converter may degrade over time. If the catalytic converter efficiency degrades beyond an acceptable level, your vehicle may be releasing air pollutants that exceed California standards. To correct this condition, Subaru will replace the front catalytic converter and reprogram the Engine Control Module software logic to improve management of the catalytic converter.
WQD-40 Service Campaign FAQs:
Q: Does this affect ALL Subaru models?
A: This Service Program applies to 2008-09MY PZEV Legacy, Outback and Forester with motor vehicle registration in the following states:
2008MY: California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode Island, and Vermont.
2009MY: California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode Island, Vermont, New Jersey, Oregon and Washington.
Q: What will be done to the vehicle?
A: Subaru has developed a modification to the Engine Control Module software logic and will replace the vehicle’s front catalytic converter.
Q: Is this a safety-related issue?
A: No. This is not a safety-related issue. This is an update to the vehicle’s Engine software logic and replacement of the catalytic converter.
Q: When can I have the update completed?
A: Subaru will notify you by mail when the update is available for your vehicle.
Q: Is it important that I have this update done immediately?
A: Once you have received the notification we suggest that you schedule an appointment with your Subaru dealer soon to have the Engine Control Module reprogrammed and catalytic converter replaced.
Q: Will this affect any components in the vehicle?
A: This service program will not affect the performance or integrity of any other components in your vehicle.
Q: Will this affect the vehicle’s fuel economy?
A: This will not affect your fuel economy.
Q: How much will this cost?
A: This will be performed free of charge at any authorized Subaru dealership.
Q: If I have had this repair completed previously covered by my vehicle warranty do I still need to go to the dealer?
A: Yes, once you have received the notification we suggest that you schedule an appointment with your Subaru dealer to have the Engine Control Module reprogrammed and catalytic converter replaced. The previous repair does not satisfy the parameters of this campaign.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru dealership to set up an appointment to ensure that the dealer is able to perform your update in a timely fashion.
Q: How much time should I allot to have this update performed?
A: This procedure will take approximately 1 hour to complete. However, it may be necessary for you to leave your vehicle longer on the day of your appointment to allow your dealer flexibility in scheduling.
Q: Do I have to return to the dealer where I bought the car?
A: No. Any authorized Subaru dealer will be able to perform this update free of charge for you.
Q: Can I have this service program completed at an Independent repair facility?
A: No, this can only be performed free of charge by an authorized Subaru dealership.
Q: Who can I contact if I have more questions?
A: Your dealer is your best resource for technical information. To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”. If you need additional assistance, please contact us directly:
Q: If I no longer own the vehicle what should I do?
A: If you have moved or sold your vehicle, please complete the prepaid postcard enclosed with your notification letter and mail to us.